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Pricing and Billing
Do I have to pay sales tax?
  Only orders shipped to a state of Connecticut address have to pay sales tax. Everyone else shops tax free.
I have a question on my charges.
  Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service Monday thru Saturday at (860) 217-1215, 9:00 am to 5:00 pm eastern standard time, or [email protected], for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Returns are processed within 48 hours once we receive your returned items. However banks being what they are credits could take 2-6 business days to show up in your account after processing.
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your order.